Golden Crown casino support team gathered all popular and most frequently asked questions from players.
Account
How do I sign up to Golden Crown casino?
Signing up is easy and consists of two simple steps:
- Click on the “Sign Up” button located in the upper-right corner. Fill in the registration form, providing your basic personal information, and accept our Terms and Conditions.
- Check your email inbox and follow the link in the confirmation letter.
Once these two steps are completed, your registration is done, and you’re ready to start playing online pokies!
What should I do if I forgot my password?
No worries! Simply click the “Sign In” button, then click the “I forgot my password” link. Enter the email address associated with your account, and we’ll send you instructions on how to reset your password via email.
What should I do if I forgot my email?
This situation is a bit more complex, but we’re here to help! In such cases, we require our users to go through an identity verification process. This procedure isn’t strictly defined, as we treat each case individually. Please contact our support team, and we will do our best to assist you.
Can I create multiple accounts on the casino site?
No, creating multiple accounts is strictly prohibited by Golden Crown casino’s rules. Any user found creating multiple accounts will have their accounts banned, and any funds in those accounts will be confiscated.
Financial Issues
How can I change my currency?
You select your desired currency when you create your account. You don’t need to change your currency, but if you want to add another currency to your deposit options, follow these steps:
- Click the blue Account button in the upper-right corner.
- Go to the “Balance” tab.
- Click the “Add currency” option.
Which currencies are supported by the casino?
We currently accept the following currencies and cryptocurrencies:
- Euro (EUR)
- US Dollar (USD)
- Canadian Dollar (CAD)
- Australian Dollar (AUD)
- New Zealand Dollar (NZD)
- Bitcoin (BTC)
- Bitcoin Cash (BCH)
- Dogecoin (DOGE)
- Ethereum (ETH)
- Litecoin (LTC)
- Tether (USDT)
- Ripple (XRP)
How fast are deposits processed?
In most cases, your funds are deposited instantly, so you can start playing online pokies without delay!
How fast can I withdraw my winnings?
Withdrawals are typically processed within one hour on our end. The speed of the withdrawal depends on your chosen payment method:
- E-wallets: Usually process transactions instantly.
- Debit/Credit Cards: Typically take 1 to 3 business days to process.
Are there minimum deposit and withdrawal amounts?
Yes, we have fair minimum deposit/withdrawal limits to prevent micro-transactions. Minimum limits vary depending on the payment method, so please check our Payments page for more details.
Do you charge fees for deposits and withdrawals?
No, we do not charge fees for either deposits or withdrawals. The only exception is a 0.2% fee in the Cubits payment system for Bitcoin transactions. You can check actual fees in your browser or just use the link – https://www.google.com/search?q=current+cubits+payment+system.
Are there any restrictions on the amount of withdrawals per day, week, or month?
Yes, we have withdrawal limits in place for daily, weekly, and monthly transactions. For more information, please visit our Terms and Conditions page.
Do you require identity verification for deposits or withdrawals?
Usually, basic personal information and an accepted payment method are enough. However, we may request proof of identity at any time, especially if you win a significant amount.
How long does the identity verification process take?
Our support team aims to complete identity verification as quickly as possible. Depending on the volume of requests, this process may take anywhere from 24 to 48 hours.
Bonuses
How can I get a bonus?
To receive a welcome bonus, simply make your first deposit using the specified bonus promo code. Other bonuses are awarded in a similar fashion, but be sure to review the specific details on our Bonus Policy page for each offer.
What is bonus wagering?
Wagering refers to the multiplier that determines how many bets you need to make in order to clear the bonus amount. For example, if you receive a €100 bonus with a x30 wager, it means you need to place bets totaling €3,000 before the bonus can be withdrawn.
What should I do if I can’t wager a bonus?
Please carefully review the bonus terms, as you might be violating some conditions unknowingly. If you believe you are following the terms correctly, please contact our customer support for assistance.
Do you offer any personal bonuses?
Yes, we regularly offer personalized bonuses to enhance your experience at Golden Crown. Be sure to check your email inbox for bonus offers directly from us.
Playing in the Casino
What should I do if a game freezes or fails to launch?
If a game freezes or doesn’t load, try the following steps:
- Reload the page. Your progress should be saved, and you can continue from where you left off.
- Restart your browser.
- Clear your browser’s cache.
If these steps don’t resolve the issue, please contact our customer support, although this is rarely necessary.
Is my private information safe?
Yes, Golden Crown guarantees the security of all your personal information. We use industry-standard encryption methods to protect your data. For more details, please refer to our Privacy Policy page.
Have Any Questions?
I’ve read the FAQ completely and still have unanswered questions.
If you still have questions that are not addressed in this FAQ, please don’t hesitate to contact our customer support team via email support@goldencrownau.com or online chat. We’ll respond as quickly as possible and ensure your concerns are resolved.