As a data controller, Golden Crown casino has a legal obligation under gambling regulations to process personal data from players to allow them to participate in games and provide related services. This Privacy Policy explains what personal data we collect, why we collect it, and how we use it.
The website goldencrownau.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and a registered address at Scharlooweg 39, Willemstad, Curaçao. Hollycorn N.V. is licensed and regulated by the Curaçao Gaming Control Board (license no. OGL/2023/176/0095).
If you have any questions regarding this Privacy Policy or the protection of your data, please feel free to contact our Data Protection Officer at dpo@goldencrownau.com.
By registering a Player Account with the Website, you confirm your consent with this Privacy Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide us with the personal information we require, please refrain from using this website.
Please note that this Privacy Policy constitutes an agreement between you and the Company. We may periodically modify this Policy. While we will do our best to notify you of such changes, we recommend that you revisit this Privacy Policy regularly. Your continued use of the Website and/or its services will constitute your consent to the Privacy Policy.
Information We Collect
The Personal Information we may request to use and process includes, but is not limited to:
- Any information you provide when filling out forms on our account registration pages or other data submitted via the Website or email (e.g., first and last name, date of birth, email address, phone number).
- Correspondence made with us via the Website, email, web chat, or other communication channels.
- All Player Account transaction history, whether through the Website(s) or other communication means.
- Website logins and related details, including traffic data, GeoIP location data, browser/device data, web logs, activity logs, and other traffic information recorded in our system.
- Documents and proofs reasonably requested by us to verify your account, process deposits/withdrawals, and conduct anti-fraud checks (on our initiative or as required by applicable laws). These may include passport scans, payment slips, bank statements, etc.
- Survey participation or other customer assessments we may carry out periodically.
How We Use Your Information
We process the Personal Information we collect from you to deliver our services. In particular, we use your data for the following purposes:
- Processing your bets and transactions, including your use of credit card and online payment systems.
- Providing you with gaming and other ancillary services you request from our Website.
- Offering customer support, such as helping with account setup and management.
- Identifying and performing the necessary verification checks.
- Providing registered players with information about our promotional offers, or marketing information from our business partners (only if players specifically consent to receiving such materials).
- Complying with legal responsibilities, including anti-money laundering (AML) and combating the financing of terrorism (CFT) laws.
- Monitoring and investigating transactions to prevent fraud, abuse, money laundering, and other illegal gaming activities.
- Analyzing customer trends through market studies (participation in surveys is optional and you can always choose not to participate).
- Conducting research and statistical analysis on aggregated data.
Marketing Communication
Unless you have opted out of receiving promotional materials, we may use your Personal Information, including your email address and phone number, to send marketing communications regarding products, services, and promotions. This may include information about products and services from our business partners, such as casino game providers.
You can opt out of receiving marketing and advertising materials at any time by updating your Player Account settings or contacting our customer support at support@goldencrownau.com.
Additionally, by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.
Obtaining Personal Information
We do not collect any Personal Information about you without your knowledge. However, we may automatically collect certain data about you based on your use of our services and interactions with us.
We may also lawfully receive Personal Information from online vendors and service providers, such as fraud prevention companies. We reserve the right to engage third-party providers for technical support, online transactions, and gaming content.
Please note that we may be granted access to any information you provide to such vendors, service providers, and third-party e-commerce services. Rest assured, we will use and protect any Personal Information obtained in accordance with this Policy. Any information you provide will only be disclosed to third parties outside the Company as described in this Privacy Policy, and we will take the necessary steps to ensure that our agreements with third-party service providers protect your private information.
Data Recipients
We may share the information you provide with other entities within our company group and with our business partners. These companies include our parent companies, their parent companies, subsidiaries, and other entities with whom we have agreements. Data processing may be carried out by the Company or another entity within our group, possibly involving third-party data processors.
Employees with access to your Personal Information, including the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other selected employees, are authorized to access and process your data as part of their duties.
Employees who handle or process player data are bound by confidentiality agreements in accordance with applicable gaming, data protection, and privacy laws.
It may be necessary for us or our service providers to transfer your personal data to countries outside the European Union (EU), European Free Trade Association (EFTA), or European Economic Area (EEA) to provide services or engage with service providers. In compliance with the General Data Protection Regulation (GDPR), we ensure that adequate protections are in place during such transfers.
We implement appropriate safeguards, such as the European Commission’s standard contractual clauses for data protection, to ensure the protection of your personal data during transfers to third countries.
By using our services and accessing our website, you accept the possibility of your data being transferred to third countries with the implementation of these safeguards. If you have questions or concerns regarding these transfers, please contact us.
Disclosure of Data to Third Parties
We do not sell or rent your personal data to third parties.
However, we may disclose your personal information if required by law, regulation, subpoena, or warrant. We may also disclose your data to regulatory or law enforcement agencies if necessary to protect the legitimate interests of the Company, its customers, or any third party.
Personal data may be disclosed in the following circumstances:
- When required by law.
- If sharing data with payment processors to facilitate payment transactions (e.g., banking card transactions processed by Paysafe).
- To comply with legal and regulatory duties, including obligations to licensing and regulatory authorities.
- When necessary to protect the safety of the Company or its players, investigate fraud, or respond to government requests.
- If marketing service providers need the data to perform their tasks.
- To any third party with the player’s prior consent.
We use third-party data processors to process certain personal data on our behalf. These service providers support the Website, particularly regarding hosting, operations, marketing, analytics, and email communications. We ensure that all personal data transfers to third parties are in compliance with applicable Data Protection Legislation.
Our websites may also feature social media functions (e.g., “share” or “like” buttons), provided by third-party platforms like Facebook. Data collected through these features is governed by the privacy policies of the respective platforms.
Additionally, should the Company undergo any changes (e.g., a merger, acquisition, or partial acquisition), your personal data may be transferred as part of the transaction. We will inform you via email prior to such a transfer.
Please note, we are not responsible for external websites linked from our content, which may have their own privacy policies.
Data Retention
As per our Terms and Conditions, both you and the Casino may close your Player Account at any time. After closure, we will retain your personal data for as long as required by law. This data may be used if necessary for legal inquiries regarding financial records, fraud, money laundering, or other illegal activities.
We may also keep anonymized versions of your data for improving content and marketing communications, where no automated decision-making is involved.
Under anti-money laundering regulations in the European Union, we are obligated to retain personal data submitted during registration and during the operation of a Player Account for at least five years from the last player transaction or account closure. Therefore, requests for data erasure before this period cannot be processed.